School Facilities, Services, and Student Satisfaction in a Private Higher Education Institution

This study measured student satisfaction with school facilities and services in a private higher education institution in Valencia City, Bukidnon. Guided by the Student Satisfaction Index by Temizer and Turkyilmaz (2012), it aimed to determine how facilities such as classrooms, computer laboratory, school library, and recreational areas, along with services including consultation, the registrar’s office, and the clinic, influence student satisfaction. It also described respondents according to age, sex, year level, and course. The study employed a descriptive quantitative research design using a proportionate stratified random sampling method. A total of 348 students from the School of Business and Management served as respondents. Data were gathered using a researcher-developed questionnaire, rated on a 5-point Likert scale. The instrument was validated and tested for reliability, yielding a Cronbach’s Alpha of 0.961, which indicates excellent internal consistency. Descriptive statistics, including frequency, percentage, mean, and standard deviation, were used to analyze the data. Findings revealed that students were generally satisfied with the school’s facilities and services. The library and clinic received the highest satisfaction ratings, while recreational areas and internet connectivity showed the lowest. Demographic factors showed minimal effect on satisfaction levels. The study concludes that the Philippine College Foundation provides a conducive and supportive learning environment. However, continuous improvement in recreational spaces, facility maintenance, and internet reliability are needed.