The Role of Business Communication Culture in Work Stress and Burnout

This paper examines how business communication culture influences work-related stress and burnout across diverse organizational sectors. Using a quantitative survey of 107 employees and validated instruments such as the Maslach Burnout Inventory (MBI) and the Perceived Stress Scale (PSS), the study analyzes the effects of open, hierarchical, and disorganized communication practices on emotional exhaustion, depersonalization, and perceived control. Results show that open and transparent communication serves as a protective factor, while hierarchical and disorganized patterns significantly increase misunderstanding frequency, reduce perceived autonomy, and elevate stress. Emotional exhaustion was the most pronounced burnout dimension, particularly in sectors with high interpersonal demands. Findings highlight the mediating role of perceived control and confirm that communication quality is a central predictor of psychological well-being at work. The study contributes to organizational communication research by offering evidence-based recommendations for leadership communication training and structured communication protocols.