BRIDGING ETHICAL GAPS IN LIFE INSURANCE: EVALUATING INDUSTRY STANDARDS AND CONSUMER AWARENESS

The life insurance sector is essential for providing people and families financial stability, especially during emergencies. The industry is frequently chastised for moral failings, including opaque policy language, dishonest advertising tactics, and a lack of initiatives to inform customers of their rights and obligations. In addition to eroding consumer confidence, these problems pose serious obstacles to fair access and well-informed decision-making. With an emphasis on significant areas where standards are not met, this study critically analyzes the ethical flaws in the life insurance sector, challenges in bridging the ethical gap, point out structural problems, and uses real-world examples to emphasize the difficulties that consumers encounter. This study used both the primary and secondary data with the sample size of 360 respondents. Percentage analysis, ANOVA and t-test were used for analyzing the data.