Knowledge Management and Digital Transformation in the Public Sector

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Authors: Angelos Ntalakos, Dimitrios P. Koumanakos, Athanassios N. Mihiotis, Theofania Antoniou
Cited by: 1
References: 10

Abstract

The integration of knowledge management and digital transformation is one of the most important goals of the public sector in order to respond to a dynamic, uncertain and volatile environment. The current analysis examines how public organizations integrate digital transformation with the aim of enhancing efficiency, transparency and citizen participation, while attempting to intensify the use of the principles of Knowledge Management and thus utilize the digital knowledge capital accumulated in the public sector databases. The study examines key challenges associated with the effective exchange of knowledge and the smooth adoption of new technologies. Particular emphasis is placed on the analysis of specific countries that successfully combined individual Knowledge Management systems and digital transformation in public organizations. The study concludes with the analysis of the Greek public administration, highlighting the dual challenge of leveraging knowledge management principles in the context of the country's increasing digital transformation.

Fields of Study & Subjects

E-Government and Public Services Digital Transformation in Industry E-Learning and Knowledge Management

Publication details

Journal / source
Digital Transformation, Leadership, and Human-Centered Public Management
Publisher
IGI Global Scientific Publishing
Pages
63–86
Publication date
5 March 2026
Language
NG
Document type
Book chapter