The Human Core of Digital Government

This chapter focuses on how digital transformation is connected to emotional intelligence in public administration, with a special emphasis on the Greek public sector. Based on the integration of Scopus and ABS-indexed journals research, this chapter identifies emotional intelligence as the most important factor that leads the way to successful digital transformation. The chapter offers the theoretical sources, the instruments of measurement, and the research that shows how the leaders with high emotional intelligence are able to solve problems of technostress, manage change, and create cultures of innovation. The digitalization of Greece is a great example of the two sides of the coin - the challenges and the opportunities - at this intersection, thus emphasizing the importance of putting the human factor first before the technical side.