Efficiency and Sustainability in Co-Ownership

This study analyzes management performance in residential condominiums in Usaquén, Bogotá, comparing those using a Balanced Scorecard supported by artificial intelligence-A with those without AI. Using qualitative methods and data from 50 property managers through semi-structured interviews, results show that AI-enhanced BSCs improve financial liquidity, reduce delinquency, decrease social and operational incidents, and yield better management evaluations. AI enables real-time monitoring, enhances decision-making, and promotes sustainability by automating processes and anticipating potential issues. Findings suggest integrating AI into the BSC strengthens strategic alignment, transparency, and operational efficiency. Successful implementation requires digital literacy, ethical data use, and active resident engagement. The study recommends gradual digital transformation focusing on finance and maintenance. The AI-enabled BSC is a strategic tool for fostering sustainable, resilient, and efficient residential communities, highlighting opportunities for technology adoption in the sector.