Live Commerce and AI
Abstract
With the rapid advancement of technology and the ubiquitous adoption of smart devices, online shopping has experienced a boom. However, conventional online stores miss the opportunity of providing a useful recommendation service that has become a hot-tackling topic in e-commerce platforms for its high click-through rate and conversion rate. The cost of garnering information and making a decision has been reduced. With a myriad of online stores exhibiting products, users are provided with abundant information, complicating the revisit process by either analyzing review information across multiple platforms or contacting sites with little confidence. Instant messaging (IM) enables friends to effortlessly and instantly share product links, reducing the information-gathering effort.
Fields of Study & Subjects
Recommender Systems and Techniques
Digital Marketing and Social Media
AI in Service Interactions
Publication details
- Journal / source
- Advances in computational intelligence and robotics book series
- Pages
- 51–90
- Publication date
- 11 February 2026
- Language
- EN
- Document type
- Book chapter