Strategic Digital Transformation Influencing Islamic Marketing and Consumer Behavior of Takaful and Bancassurance Channels

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Authors: Maria Iqbal, Muhammad Tahir Jan
Cited by: 0
References: 18

Abstract

There have been transformations in customer behavior due to the advent of digital technologies into the field of Islamic financial services like Takaful and Bancassurance. This chapter will discuss Islamic marketing's strategically evolution focusing on AI, social media, and digital transformation in consumer decisions. Shariah compliance is the guiding principle; hence every business is expected to innovate within the ethical integrity and transparency of such innovation. The discussion emphasizes how predictive analytics, blockchain, and personalized digital narratives stimulate consumer trust, accessibility, and drive financial inclusion. Case studies of successful digital strategies within Pakistan's Islamic finance sector will also mention challenges such as regulatory compliance, consumer skepticism, and tech adaptability. Ultimately, the chapter would suggest strategy options for companies to tap into digital innovation for sustainability and competitiveness in Takaful and Bancassurance channels, thus incorporating an Islamic marketing paradigm.

Fields of Study & Subjects

Islamic Finance and Banking Studies Halal products and consumer behavior Islamic Finance and Communication

Publication details

Journal / source
Advances in computational intelligence and robotics book series
Pages
351–382
Publication date
11 February 2026
Language
EN
Document type
Book chapter