Balancing Automation and Human Employment
Abstract
The integration of Artificial Intelligence (AI) into Human Resource Management (HRM) is transforming the way organizations approach workforce development. This paper explores the application of AI not as a replacement for human labor but as a powerful augmentation tool, specifically focusing on Amazon as a case example. Through an in-depth analysis of Amazon's use of AI-driven platforms for talent acquisition, internal mobility, and employee development, the study illustrates how strategic AI integration enhances operational efficiency, employee satisfaction, and retention. In conclusion, this paper underscores the necessity for organizations to adopt a human-centered approach to AI in HRM. Through careful design, implementation, and continuous evaluation, AI can evolve into a transformative agent that not only drives business outcomes but also uplifts human potential in the modern workplace.
Fields of Study & Subjects
AI and HR Technologies
Employer Branding and e-HRM
Ethics and Social Impacts of AI
Publication details
- Journal / source
- IGI Global eBooks
- Pages
- 99–124
- Publication date
- 12 March 2026
- Language
- NG
- Document type
- Book chapter