Robotics and Artificial Intelligence in Retail Logistics
Abstract
AI has been transforming the landscape of retail supply chain management and urban logistics, driving automation in various industries. The integration of AI-powered robotics in retail operations has streamlined operations such as inventory control, customer service, and human-like interactions, resulting in lower costs across manufacturing, warehousing, and logistics. These advancements also contribute to improved operational efficiency, higher productivity, and increased revenue, while fostering cross-industry innovation and reducing environmental impacts. However, as AI continues to evolve, there is a growing concern over its potential to reduce human labour in numerous sectors, posing challenges for sustainable development and societal well-being. Businesses must carefully navigate AI adoption to ensure that automation complements the human workforce rather than completely replacing it. Striking a balance will be key to ensuring long-term success, safeguarding both technological progress and human involvement in the workforce.
Fields of Study & Subjects
Digital Transformation in Industry
Robotic Process Automation Applications
AI in Service Interactions
Publication details
- Journal / source
- Socially Responsible Approaches for Sustainable E-Commerce
- Publisher
- IGI Global Scientific Publishing
- Pages
- 319–352
- Publication date
- 12 February 2026
- Language
- NG
- Document type
- Book chapter