Robotics and Artificial Intelligence in Retail Logistics

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Authors: Amitab Bhattacharjee, Amiya Bhaumik
Cited by: 1
References: 58

Abstract

AI has been transforming the landscape of retail supply chain management and urban logistics, driving automation in various industries. The integration of AI-powered robotics in retail operations has streamlined operations such as inventory control, customer service, and human-like interactions, resulting in lower costs across manufacturing, warehousing, and logistics. These advancements also contribute to improved operational efficiency, higher productivity, and increased revenue, while fostering cross-industry innovation and reducing environmental impacts. However, as AI continues to evolve, there is a growing concern over its potential to reduce human labour in numerous sectors, posing challenges for sustainable development and societal well-being. Businesses must carefully navigate AI adoption to ensure that automation complements the human workforce rather than completely replacing it. Striking a balance will be key to ensuring long-term success, safeguarding both technological progress and human involvement in the workforce.

Fields of Study & Subjects

Digital Transformation in Industry Robotic Process Automation Applications AI in Service Interactions

Publication details

Journal / source
Socially Responsible Approaches for Sustainable E-Commerce
Publisher
IGI Global Scientific Publishing
Pages
319–352
Publication date
12 February 2026
Language
NG
Document type
Book chapter