AI Past, Present, and Future in the University World

The use and implementation of artificial intelligence (AI) has not only occurred in the educational and academic fields but has become a true revolution. Today, AI elements such as GPT Chat are consulted 24/7 by a large number of people for all kinds of queries. Artificial intelligence (AI) has undergone major changes in its use and implementation within public and private institutions, with the aim of improving their efficiency and citizen service. This efficiency or modality has been achieved through the implementation of different types of chatbots to assist people. It is at this point that we notice how This article aims to address the analysis of AI, highlighting its significance in the fields of management, administration, and governance, highlighting the significant opportunities, impact assessment, and potential it offers. This review offers a comprehensive overview of AI and its impact on the university field, including its achievements and significant controversies. Finally, it presents the critical opportunities and challenges for applying AI in the university sector.