Automation and Robotics

There has been a significant rise in the adoption of emerging technologies. Organizations are now re-evaluating their management practices to ensure they maintain a competitive advantage. While upper-level management is often enthusiastic about the transformative power of technologies such as Robotics Process Automation, lower-level employees face concerns about potential job loss. This chapter emphasizes that, amidst the excitement about automation and robotics, it is crucial for organizations to proactively prepare for the implementation of such technologies. To enhance successful adoption, prioritizing implementation readiness and garnering employee buy-in is vital. This chapter aims to contribute in a trifold manner: 1) Uncover the complex socio-technical processes that shape the adoption of automation and robotics technologies, 2) Emphasize the value of fostering an environment where organizations and employees are racing with and not against emerging technologies. 3) Present best practices to bridge the gap between resistance and readiness for adoption.