AI-Driven Sustainable Guest Experience in Intelligent Hospitality Ecosystems

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Authors: Shivansu Sachan, Ashi Singh
Cited by: 0
References: 9

Abstract

has emerged as a transformative force in the hospitality industry, especially in the creation of intelligent ecosystems that enhance sustainability and guest experience. This academic update examines recent advancements in AI applications within sustainable hospitality environments, emphasizing intelligent service delivery, operational efficiency, personalization, and eco-responsibility. The paper reviews contemporary frameworks such as smart hospitality ecosystems, AI-enabled circular economy models, digital twins, and sustainable experience design. It explores how AI technologies—such as predictive analytics, natural language processing, computer vision, and autonomous service robots—optimize resource consumption, reduce waste, and enhance energy management while delivering hyper-personalized guest services. Applications include AI-powered concierge systems, smart rooms, dynamic pricing engines for green service offerings, and emotion-aware guest interaction tools. Additionally, the study highlights ethical AI practices, data privacy, responsible automation.

Fields of Study & Subjects

AI in Service Interactions Impact of AI and Big Data on Business and Society Diverse Aspects of Tourism Research

Publication details

Journal / source
Advances in computational intelligence and robotics book series
Pages
1–24
Publication date
15 January 2026
Document type
Book chapter