Talent Transformation

The hospitality sector is undergoing a disruption like never before due to the coming together of Artificial Intelligence (AI) technologies. Although automation and data analytics are beneficial to boost efficiency, personalization, and decision-making, they also transform workforce structures and competencies. The chapter is based on theories of human-AI symbiosis, learning organizations, and competency-based education, and it addresses the issue of the co-expansion of technology and human capital to maintain service excellence. Among the most important themes are the changing job description, skills gap, and workforce development pedagogy, institutional reactions, and policy frameworks to inclusive talent transformation. The chapter emphasizes that the future of hospitality does not consist of substituting the human workforce but rather in enhancing it- in which AI enables human creativity, empathy and strategic thinking.