Total Quality Management (TQM) in Hospitality
Abstract
Total Quality Management (TQM) serves as a cornerstone for delivering high-quality standards, customer satisfaction, and operational excellence in the highly competitive hospitality industry. TQM provides a comprehensive, customer-focused framework that emphasizes data-driven decision-making, continuous improvement, and proactive employee engagement. The rapid evolution of technology presents both challenges and opportunities for organizations striving to achieve exceptional service quality. This chapter examines the critical role of technology in advancing TQM practices to enhance the visitor experience
Fields of Study & Subjects
Management Systems and Quality Improvement
Quality and Supply Management
Customer Service Quality and Loyalty
Publication details
- Journal / source
- IGI Global eBooks
- Pages
- 301–314
- Publication date
- 5 February 2026
- Language
- NG
- Document type
- Book chapter