The Integration of AI Into the Marketing Department
Abstract
This chapter will examine the revolutionary role of Artificial Intelligence (AI) in today's marketing and more specifically digital department. It will explore how AI can be used to improve financial results, decrease human errors, and improve customer experience through data analysis. The chapter will also discuss the difficulties that may be provoked by using AI, such as the need for qualified staff, privacy issues, and high implementation costs. Additionally, it will evaluate how AI will affect the digital marketing landscape. The chapter will conclude by discussing possible future AI trends, including augmentation reality and automation enhancements, and how these advancements may influence the marketing department.
Fields of Study & Subjects
AI in Service Interactions
Artificial Intelligence Applications
Digital Marketing and Social Media
Publication details
- Journal / source
- Advances in computational intelligence and robotics book series
- Pages
- 49–78
- Publication date
- 13 January 2026
- Document type
- Book chapter