Enhancing Resilience in Logistics

This paper examines the role of human resources in supply chain management practices in fostering organizational resilience and transformative resilience within logistics firms, with a focus on the moderating effect of artificial intelligence technology readiness. Drawing on dynamic capabilities theory and supply chain resilience frameworks, the study proposes a model in which cross-training, managerial support, and flexible shift design act as key enablers of resilience. Using a cross-sectional survey, data were collected from 280 employees across various logistics companies in China to explore the relationships among human resources in supply chain management practices, organizational resilience, and transformative resilience. This study contributes to the growing body of transformative supply chain research by examining the connections between workforce adaptability, digital readiness, and resilience outcomes. The results suggest that organizational resilience, supported by robust human resource practices and artificial intelligence integration, is essential for sustaining long-term resilience and competitive advantage amid global disruptions.