Unlocking Healthcare Access Through Mobile Health

The study investigates the impact of task characteristics and technology characteristics on task-technology fit (TTF) and the subsequent effects of TTF on behavioral intention to use and user satisfaction within the context of the mobile application for Indonesia's national health insurance, Jaminan Kesehatan Nasional. The study employs a quantitative research design and a survey-based approach to examine the relationships among key constructs. A structural model was tested using data from 456 active application users. The results indicate that technology characteristics significantly influence TTF, which itself positively affects satisfaction and behavioral intention to use. In contrast, task characteristics showed no significant effect on TTF, suggesting that technological functionality may mitigate task complexity. These findings highlight the importance of designing user-centric, context-sensitive m-Health systems. The study provides practical insights for policymakers in emerging economies to align system features with user needs, enhancing engagement and the overall impact of digital health services.