The More You Know, the Less You Trust
Abstract
One possible explanation for algorithm aversion is that people's general understanding of algorithms is poor. According to this logic, greater algorithm literacy would be expected to reduce such aversion. This paper argues, however, that algorithm literacy might generate unintended consequences by making the flaws and limitations of algorithms more salient to users. Using a laboratory experiment, this study examines the relationship between algorithm literacy and algorithm aversion in medical decision making. Contrary to what many people might assume, higher algorithm literacy was associated with greater algorithm aversion. The study's findings extend research on algorithm aversion by showing that algorithm literacy may amplify rather than reduce algorithm aversion, calling into question its role as a mitigation strategy.
Fields of Study & Subjects
Ethics and Social Impacts of AI
Artificial Intelligence in Healthcare and Education
AI in Service Interactions
Publication details
- Journal / source
- Information Resources Management Journal
- Publisher
- IGI Global Scientific Publishing
- Volume
- 39
- Issue
- 1
- Pages
- 1–18
- Publication date
- 6 July 2026
- Language
- NG