Understanding IS Success Through IT Business Value

This study investigates Information Systems (IS) success from an IT Business Value (ITBV) perspective by integrating constructs from the IS Success Model (ISS) and the Resource-Based View (RBV). An extended research model is developed to explain how core organizational IT resources, namely IT infrastructure and human capital, shape system perceptions, including performance expectancy, system quality, and information quality, which in turn influence IS continuance usage and ultimately firm performance. Rather than focusing on specific emerging technologies, this study emphasizes foundational IT capabilities that enable sustained system success and organizational value creation across different technological contexts. To capture multi-perspective data at the organizational level, the study employed a structured, role-based multilevel sampling strategy and tested the proposed model using covariance-based structural equation modeling (CB-SEM).