Impact of Working Conditions on the Behavior of Healthcare Providers in the Maternity Ward of Yalgado OUEDRAOGO University Hospital

Introduction: Adequate working conditions and resources, both in terms of quantity and quality, are essential for compassionate behavior and quality patient care. This study aimed to investigate the working conditions and their impact on the behavior of healthcare providers in the maternity ward at Yalgado OUEDRAOGO University Hospital (CHUYO). Materials and Methods: This descriptive cross-sectional study was conducted from September 1, 2022, to March 1, 2023. We interviewed healthcare providers after observing their interactions with women during labor. Results: The mean age of the 71 healthcare providers was 37.4 years. Regarding the perception of working conditions, 95.77% of providers reported being overworked, and 97.18% were satisfied with their job but not with their salary. Regarding the assessment throughout the childbirth process, no provider was uncompassionate, 56.34% were moderately compassionate, and 43.66% were compassionate. For healthcare providers, the main factors affecting their behavior were difficult working conditions. Workplace relationships were the only factor associated with compassionate behavior. Conclusion: Despite difficult working conditions, the level of compassionate behavior among providers is generally satisfactory. However, while working conditions and certain practices need improvement, other negative behaviors must be avoided by the healthcare providers.