Training

This chapter emphasises the significance of systematic training and development of employees as a crucial element of HRM practices and in the achievement of a highly motivated, committed and high performing workforce. From the contextual level of government initiatives and learning and development strategy formulation to the day-to-day training activities, the chapter traces the various methods that can be adopted. On-the-job and off-job training methods are explored as are the uses of digital and internet technologies to enhance contemporary approaches and new forms of flexible working. There is consideration of the identification and management of training needs for all new and existing staff with specific reference to the hospitality industry, and the case study of GastroPubs, Restaurants & Bars plc at Appendix B . There is also a section on how training can be planned and structured to meet the needs of the business as well as the aspirations of employees.