Reward systems

This chapter, together with Chapters 15 , 16 and 17 , looks at how employers motivate and reward their employees for the work they perform. Reward systems can be very basic such as an hourly rate for a one-off event through to the very complex, or total reward packages involving career progression through salary scales, commissions and bonuses, tips, troncs (shared tips), paid holidays, pensions and sickness benefits. Such reward systems depend largely upon the nature of the employment relationship and this chapter looks at the many and varied types of contracts within the hospitality sector ranging from the traditional full-time employment contract through to the extremely variable contracts which are now part of the gig economy. A range of issues is considered, including strategic reward principles, international ‘expat’ implications and various administrative systems.