Job evaluation

This chapter discusses job evaluation which is the process by which the relative worth of different jobs is compared. Effective job evaluation ensures that differences in remuneration and other benefits are objectively justified. It ensures internal fairness within an organisational hierarchy of roles, and it helps to attract and retain talented employees whilst achieving competitiveness with the external labour market. Job evaluation also increasingly seeks to identify the purpose of various roles as technology takes over many aspects of service work and consider the meaning of jobs as younger generations question the meaning and contribution of work. In this chapter several methods such as job ranking, job grading, points assessment, factor comparison and market pricing are discussed as are the factors that need to be taken into account when undertaking a job evaluation exercise. Some brief discussions on technology-based job evaluations are also looked at, with their inherent opportunities and challenges. There is also consideration of how job evaluation impacts on the hospitality industry across different sizes of businesses and in different employment categories.