The human resource management (HRM) concept

This chapter considers the contemporary concept of human resource management, from the historical development of the subject to the models and theoretical perspectives concerning its meaning, and to the specific HRM issues impacting on the hospitality industry. In particular, the chapter traces the growing significance of HRM within the latter part of the 20th century, in parallel with the development of service industries and linkages to the increasing preoccupation of managers and theorists with organisational culture, high performance work systems and high commitment employment practices, its relevance through the first quarter of the 21st century that has seen significant global and organisational developments. The status and purpose of HRM within the hospitality industry is explored along with the debates and issues that have challenged the industry, and continue to do so, in terms of reputation and image, culture, leadership styles and service quality.