Case nineteen

This case study addresses the problem of overcrowding in outdoor destinations. The issue of overcrowding is not a new one in tourism, albeit the occurrence of it within outdoor destinations brings unique challenges in managing guest numbers and flow. For many outdoor spaces, like national parks, visitation is how they remain open; yet it is also one of the things that is slowly destroying them. Within this case, students will be exposed to a fictional representation of overcrowding in a national park. They will then be presented with different management strategies and must determine which strategy would be the most beneficial for the park while also maintaining the guest experience. This case highlights the importance of stakeholder collaboration when managing attractions.