Insights into resident perceptions of smart city dimensions for smart destinations

Information is the lifeline of the tourism industry, and in this century, we are facing changes in Information Technology (IT) that will revolutionise the tourism industry ( Elshaer and Marzouk, 2024 ). The extreme business competition, population explosion, and pollution have created challenges; therefore, tourism destinations have to work hard to survive and maintain their competitiveness ( Gursoy et al., 2024 ; Ye et al., 2020 ). Information technology accommodates the organisations to manage information and assists in decision making ( Bollier, 1998 ; Mehraliyev et al., 2020 ). Smartness helps in providing innovative services and maximising value for all stakeholders. Therefore, it is important to consider all the factors of development while growing in the tourism industry ( Bastidas-Manzano et al., 2021 ; Kontogianni and Alepis, 2020 ). In the world of marketing, “smartness” is considered a friendly term as compared to the term “intelligent” ( Ivars-Baidal et al., 2024 ). The integration of IT into urban life has spurred the emergence of smart cities ( El Archi et al., 2023 ). A popularly recognised example of Smart Growth is Portland, Oregon. Smart tourism is a burgeoning field that harnesses technology to enhance the experience of tourists and destination hosts ( Rosário and Dias, 2024 ). It leverages advancements in information and communication technologies (ICTs) to create innovative solutions that improve efficiency, sustainability, and the overall visitor experience.