The role of the mentoring programme manager

Chapter 3 focuses on the mentoring programme manager’s role, highlighting the increasing professionalisation of the role, guided by frameworks like the European Mentoring and Coaching Council Global Programme Manager Quality Award and Individual Programme Manager Accreditation. We set out their responsibilities, spanning programme planning, financial management, governance, stakeholder engagement, participant recruitment, training, evaluation, risk management and quality assurance. We also explore the role of the steering group and the programme managers’ need to champion mentoring, secure leadership buy-in and sustain engagement, while navigating challenges such as funding constraints, evolving workplace needs and stakeholder expectations. Common obstacles are identified, from limited resources to the complexities of equality, diversity and inclusion, as well as integrating new technologies and demonstrating impact. This chapter concludes that the role is dynamic and multifaceted, demanding a blend of expertise, adaptability and commitment to ensuring that mentoring initiatives achieve organisational and individual growth.