Outline the programme

This chapter covers Process and Practicalities – the parts of the 8P Platform that outline programme structure and administration. It explores how programme design varies from ready-made offerings to emerging consulting processes, showing how process flows must align with agreed purpose and stakeholder needs. The chapter addresses practical considerations including scheduling, delivery methods, venue selection, and making programmes accessible for everyone. Through detailed examination of virtual and face-to-face delivery, it highlights data protection, confidentiality, and safety considerations. The chapter includes practical guidance on payment terms, cancellation policies, evaluation, and stakeholder involvement, plus a case study showing systematic process contracting in action.