AI-Powered Student Support and Advising in Online Higher Education
Abstract
This chapter explores how AI is enhancing student support and advising in online higher education. It examines the progression from basic chatbots to AI assistants and advanced AI agents, focusing on their impact on student success, institutional efficiency, and mental health support. While emphasizing AI’s potential to enhance advising services, the chapter also addresses ethical considerations such as privacy, algorithmic bias, and the importance of preserving human connection.
Fields of Study & Subjects
Artificial Intelligence in Education
AI in Service Interactions
Edcuational Technology Systems
Publication details
- Journal / source
- Routledge eBooks
- Pages
- 88–99
- Publication date
- 3 February 2026
- Language
- EN
- Document type
- Book chapter