The Complicated Relationship between Artificial Intelligence and Communication Apprehension

In this chapter, we examine the impact of technology on communication apprehension (CA) by discussing the complex relationship between artificial intelligence (AI) and CA. While innovative tools may offer opportunities for students to build confidence, set their own learning pace, and receive on-demand, personalized feedback, those same resources may increase biased social comparison, contribute to overstimulation, or amplify existing fears. With all of that in mind, how we interact with others is evolving to include more online interactions, and those encounters are changing how we conceptualize and address CA across various media. From AI graders to robot teachers, technology may help students and instructors navigate the changing landscape of interpersonal interaction while addressing concerns about CA. However, effective use of these technologies requires thoughtful consideration of emotional safety, data privacy, and equitable access.