World of experiences
Abstract
This chapter explores events as multidimensional phenomena central to personal, social, and economic development. It emphasizes that participants are not passive attendees but active agents whose emotions, interactions, and engagements shape event outcomes. Psychological dimensions – particularly emotional engagement, social belonging, and memory formation – are presented as the pillars of meaningful experiences. The discussion expands into the evolving experience economy, where value creation shifts from goods and services towards immersive and transformative encounters. Drawing on frameworks such as Pine and Gilmore’s progression of economic value, the text highlights how events are designed not only to entertain but also to educate, inspire, and foster community. Historical references, from ancient theatre to Beethoven’s bold premieres, illustrate the enduring human drive for collective experiences, while modern spectacles like festivals and sporting events demonstrate the continued appeal of shared immersion. The chapter also introduces the Experience Design Compass, a tool based on aligning, playing, co-creating, and grounding principles to guide practitioners in crafting transformative gatherings. Ultimately, the narrative argues that experiences, both physical and digital, remain essential to human connection, identity formation, and innovation, positioning event design as a driver of cultural and economic progress.
Fields of Study & Subjects
Conferences and Exhibitions Management
Service and Product Innovation
Sport and Mega-Event Impacts
Publication details
- Journal / source
- Routledge eBooks
- Pages
- 87–226
- Publication date
- 27 February 2026
- Language
- EN
- Document type
- Book chapter