The benefits of active listening
Abstract
This chapter invites readers to explore the ways in which they can become highly effective listeners, receiving and responding with attention to both spoken and non-verbal communication in order fully to comprehend. Introducing different listening styles and applying these to scenarios such as meetings with parents, the chapter also includes a compassionate approach to situations of conflict within staff teams. The final strand of the chapter considers effective ways of gathering and responding to feedback, from parents and current staff teams as well as from those moving on.
Fields of Study & Subjects
Communication in Education and Healthcare
Social Skills and Education
Interpersonal and Organizational Communication
Publication details
- Journal / source
- Routledge eBooks
- Pages
- 25–43
- Publication date
- 12 March 2026
- Language
- EN
- Document type
- Book chapter