A Deep Dive into Six Industry Sectors

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Authors: Linda McComie, Andrew S. Humphries
Cited by: 0

Abstract

In order to provide evidence and to illustrate that the characteristics and relationship dynamics that we have defined in Chapter 4 are universal, we have used our unique approach to describe a significant number of major alliances (200+ organizations) within six industry sectors. In this overview, we concentrate on the common relationship management features which impact performance. Rather than providing a detailed analysis of each, we use managers’ own words to candidly illustrate and explain them. The reason we have not directly attributed them is that when describing relationship dynamics at the sector level, there is a danger of exposing the identity of the organization or individual contributors.

Fields of Study & Subjects

Business Strategy and Innovation Quality and Supply Management Customer Service Quality and Loyalty

Publication details

Journal / source
Productivity Press eBooks
Pages
127–146
Publication date
12 February 2026
Language
EN
Document type
Book chapter