Providing person-centred care

This chapter defines person-centred care as a values-based commitment to placing the individual at the heart of practice. It identifies common distortions in practice, such as being budget centred, workload centred or service centred, all of which risk sidelining the person in need. The authors argue that true person-centredness requires not just empathy but also skill in balancing guidance with empowerment. A powerful example from advice work illustrates how both over-directiveness and passivity can undermine an individual’s confidence. The chapter outlines the importance of respectful listening, realistic goal setting and shared decision making as hallmarks of ethical practice. It makes the case that person-centred care is not just a method, but a moral stance rooted in dignity, respect and a belief in each person’s potential.