Confidentiality

This chapter examines confidentiality as a cornerstone of ethical practice in the people professions. It defines confidentiality as the preservation of private information shared in a professional context, emphasizing that it is both a basic right for clients and an ethical duty for practitioners. The text explores the boundaries of confidentiality, including its limits when legal or safety concerns arise, and the concept of shared confidentiality within and between agencies. Practical guidance is provided on managing information responsibly, maintaining trust and navigating difficult dilemmas. The chapter underscores the potential harm of mishandling confidential information and promotes creating an atmosphere of trust. Ultimately, it argues that understanding and applying principles of confidentiality is not just a matter of protocol but of upholding fundamental professional values.