Inter-Organisational and Social Relationships in Sustainable E-Commerce

The research examines how sustainable development relates to social and inter-organisational relationships within the realm of e-commerce. The study focuses on the impact of collaboration between the different actors in the e-commerce ecosystem and addresses the achievement of sustainable development goals in three dimensions: environmental, social, and economic. The aim is to develop a conceptual model that illustrates the links between internal and external drivers, the collaboration between e-commerce actors, their sustainability efforts, and performance. The approach involves a thorough review of the existing literature, including both publications from scientific databases and the so-called grey literature (information produced outside of traditional publishing and distribution channels). In addition, the snowball method was used to identify other papers. The findings indicate that collaboration among e-commerce participants, grounded in trust and openness, is essential for achieving sustainable growth. Such relationships minimise negative environmental impact, improve social conditions, and enhance economic efficiency.