Step 6: Map the Future State, Customer Demand Stage

Productivity Press eBooks 2026 Book chapter

View at publisher
Authors: Don Tapping, Tom Fabrizio
DOI: 10.4324/9781003760351-5
Cited by: 0

Fields of Study & Subjects

Customer churn and segmentation Customer Service Quality and Loyalty Service and Product Innovation

Publication details

Journal / source
Productivity Press eBooks
Pages
77–94
Publication date
6 January 2026
Language
EN
Document type
Book chapter