Client Relationships: A Personal ‘Click’ or a Financial Agreement?
Abstract
The old adage that we are hard-wired to make a judgement in the first few seconds of meeting someone rings true in the world of project acquisition as well. In addition to factual considerations such as your portfolio, awards and other design achievements, the decision to hire you for a commission also involves a human factor. Although somewhat immeasurable, this might be more impactful than we imagine.
Fields of Study & Subjects
Construction Project Management and Performance
Customer Service Quality and Loyalty
Facilities and Workplace Management
Publication details
- Journal / source
- RIBA Publishing eBooks
- Pages
- 130–137
- Publication date
- 30 January 2026
- Language
- EN
- Document type
- Book chapter