Emotional Intelligence
Abstract
Emotional intelligence (EI) is increasingly recognised as a crucial skill in nursing, particularly in managing emotional labour and interpersonal relationships in clinical environments. This chapter provides a detailed overview of EI theory, its historical development, and key constructs, based on Goleman&s;s model. It connects Goleman&s;s theoretical constructs to case studies from Part I of this book and provides detailed strategies for developing each EI component, emphasising their importance in managing emotional labour and improving children&s;s nursing practice.
Fields of Study & Subjects
Emotional Intelligence and Performance
Social Skills and Education
Healthcare Education and Workforce Issues
Publication details
- Journal / source
- Routledge eBooks
- Pages
- 230–244
- Publication date
- 3 February 2026
- Language
- EN
- Document type
- Book chapter