Analysis of In/Out Clearance Services TB. Johan Jaya 170 and BG. Kapuas Jaya 3012 in Coal Unloading Activities by PT. Wasaka Samudera Karya in Merak, Banten

The clearance in/out service process is a vital component in ensuring smooth loading and unloading operations at ports. However, in practice, obstacles such as equipment damage and administrative delays often occur, affecting the operational efficiency and ship schedules. The purpose of this study is to analyze the clearance in/out service process, identify the challenges encountered during the process, and evaluate the strategic efforts undertaken by the company to improve service efficiency. This study uses a descriptive qualitative method to describe the process of ship agency services at PT. Wasaka Samudera Karya, Merak Harbor. Data were obtained through observation, interviews, documentation, and literature studies during the field practice from July 2023 to July 2024. The information was gathered from three main informants and company documents. Data analysis is carried out through reduction, presentation, and conclusion drawn, with validity maintained through triangulation of sources, techniques, and time. This study analyzes TB ship clearance in/out services. Johan Jaya 170 and BG. Kapuas Jaya 3012 in coal unloading activities by PT. Wasaka Samudera Karya in Merak, Banten. Using descriptive qualitative methods, data was obtained through observation, interviews, and documentation. The results of the study showed that the clearance process was carried out according to procedures but experienced technical obstacles such as crane and conveyor damage, as well as human negligence factors and technical limitations Improvement efforts are carried out through routine maintenance, improving technician competencies, and intensive coordination between parties to maintain operational efficiency.