Empirical Analysis of Cognitive Differences in Hotel Service Experiences: A SERVQUAL–ECT Model in Human–Machine Synergy Contexts

Asia-pacific Journal of Convergent Research Interchange 2026

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Authors: Niu Mu, Namho Chung

DOI: 10.47116/apjcri.2026.02.52

Cited by: 0

Fields of Study & Subjects

Customer Service Quality and Loyalty AI in Service Interactions Service and Product Innovation