The Influence of Work Motivation and Physical Work Environment on Employee Performance with Organizational Citizenship Behaviour (OCB) As an Intervening Variable

Research Aims: This study examines the effect of work motivation and physical work environment on employee performance with organizational citizenship behavior as an intervening variable. Design/methodology/approach: This research uses an explanatory approach with the object of consumer cooperative employees in Malang City. Data collection was done by distributing 210 questionnaires via google form. The data analysis method used is path analysis and sobel test. Research Findings: 1) Work motivation has a positive effect on employee performance. 2) The physical work environment has a positive effect on employee performance. 3) Work motivation has a positive effect on organizational citizenship behavior. 4) Physical work environment has a positive effect on organizational citizenship behavior. 5) organizational citizenship behavior has a positive effect on employee performance. 6) mediation of organizational citizenship behavior increases the positive effect of work motivation on employee performance. 7) mediation of organizational citizenship behavior increases the positive effect of the physical work environment on employee performance. Theoretical Contribution/Originality: This study contributes to how work motivation and physical work environment affect employee performance by emphasizing the role of organizational citizenship behavior as a mediating variable in improving employee performance in consumer cooperatives in Malang city. Keywords: Work Motivation, Physical Work Environment, Organizational Citizenship Behavior, Employee Performance, Consumer Cooperatives