AI-Based Mental Health Applications for College Students: A Literature Review of Qualitative Findings of User Needs

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Authors: Politeknik Negeri Jember, Rinda Nurul Karimah, Prawidya Destarianto, Politeknik Negeri Jember, Dia Bitari Mei Yuana, Politeknik Negeri Jember, Reza Putra Pradana, Politeknik Negeri Jember
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Abstract

College students worldwide face a rising burden of mental health challenges. AI-based mental health applications (including chatbots, adaptive self-help modules, and predictive mood trackers) are increasingly used to offer scalable support. However, successful deployment depends on aligning these technologies with student needs.This systematic literature review synthesizes qualitative evidence (2020–2025) regarding the needs, preferences, and concerns of college students using AI-based mental health applications. Five primary themes emerged: (1) personalization and adaptability; (2) privacy and confidentiality; (3) accessibility and usability; (4) emotional support and human-like interaction; and (5) integration with campus ecosystems. Students emphasized transparent data practices, co-design approaches, culturally sensitive content, and pathways connecting digital tools with campus counseling services. Gaps included limited longitudinal evidence, underrepresentation of low- and middle-income contexts, and little attention to intersectional differences. Designing AI-based mental health applications for college students requires centering student voices through participatory design, prioritizing privacy and explainability, and integrating digital supports with institutional services. Future research should include longitudinal, cross-cultural, and intersectional studies to assess sustained engagement and clinical impact.

Fields of Study & Subjects

Digital Mental Health Interventions Artificial Intelligence in Healthcare and Education Artificial Intelligence in Education

Publication details

Journal / source
Engineering and Technology Journal
Volume
11
Issue
01
Publication date
31 January 2026