Job Satisfaction among Health Professionals Working at Makkah Primary Healthcare Centres: A Cross-Sectional Observational Study

Introduction: Job satisfaction among healthcare workers influences the organizational performance of primary healthcare centers (PHCs) and the quality of care. However, the specific factors affecting job satisfaction within PHCs remain underexplored. This study investigates job satisfaction among healthcare workers in PHCs and assesses the relationship between job satisfaction and various worker characteristics. Methods: A cross-sectional observational study was conducted using a convenience sampling strategy. An electronic questionnaire was distributed to healthcare workers across 52 PHCs in five geographical areas in Makkah, Saudi Arabia. Univariate, bivariate, and multivariate statistical analyses were performed. Results: A total of 654 healthcare workers aged 21 to 55 years participated in this study, of whom 59% were male. Female healthcare workers exhibited lower satisfaction "Teamwork" (β = -1.00, p = 0.007) and "Leadership" (β = -0.64, p = 0.033) within the PHCs. Participants aged 35–44 and 45–54 reported lower satisfaction in the "Communication" (β = -1.08, p = 0.026; β = -1.27, p = 0.025). Additionally, healthcare workers with 5 to less than 10 years and those with 10 or more years of experience reported lower satisfaction with "Reward/Recognition" offered in PHCs (β = -2.16, p = 0.038; β = -2.07, p = 0.044). Conclusion: Examining the influence of various factors on job satisfaction scores suggests that fostering an environment that prioritizes teamwork, communication, and recognition could increase job satisfaction among healthcare workers and ultimately improve overall healthcare outcomes.