Pengaruh Transformasi Digital Terhadap Perilaku Nasabah dalam Penggunaan Fitur Paperless Onboarding : pada Nasabah Bank Syariah Indonesia KCP Panorama Bengkulu

Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis Syariah 2026 Open access

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Authors: Anisa Nurhasanah, Yosy Arisandy, Miko Polindi
DOI: 10.47467/alkharaj.v8i2.11571
Cited by: 0
References: 23

Abstract

This study aims to determine the effect of digital transformation on customer behavior in using the paperless onboarding feature at Bank Syariah Indonesia (BSI) Panorama Branch, Bengkulu. The method used was a quantitative questionnaire, with 94 respondents who were BSI Mobile application users. Data analysis used SPSS with a simple linear regression test. The results showed that digital transformation significantly influenced consumer behavior, with a significance value of 0.000 (

Fields of Study & Subjects

Technology Adoption and User Behaviour Islamic Finance and Banking Studies Digital Transformation in Financial Services

Publication details

Journal / source
Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis Syariah
Volume
8
Issue
2
Pages
1156–1169
Publication date
12 February 2026
Language
EN