Experiences of Work-Family Conflict, Work-Family Enrichment and Coping Strategies of Bank Employees in Ghana

In this study, we explored how Commercial retail bank employees experience work-family conflict, work-family enrichment and the coping strategies they use to balance their work and family lives. Using Yin’s multiple case study design, we collected data from 15 married bank employees with children from Ghana. Results showed that bank employees mainly experienced time and strain-based work-family conflict. However, they deployed specific measures to cope with their family-to-work conflicts, such as using “house helps”, supportive spouses, elderly children, time management skills, prayer, exercise, and relaxation. What is primarily left to deal with is work-to-family conflicts. There is a need to institutionalise family-friendly policies in the banking industry.