Disruptive Technology Adoption and Technology Sustainability in Aviation Sector: Multi-Stakeholders Case Study Analysis

The aim of this paper is threefold: to discuss the theoretical underpinning of technology in the aviation context; to explore technology development in the aviation industry; and to classify the key challenges of technology in the aviation industry by exploring how human factors in the aviation sector react in line with technology development. This study employs an inductive research approach with multiple case study analysis. Cross-case analysis was performed to identify data patterns across aviation types of organizations. This qualitative multiple case study is exploratory in nature, interviewing managers in the aviation sector. The case comes from the airline, cargo, manufacturing, and MRO perspectives. The study revealed several findings, one of the interesting findings of this study is that technology in the aviation industry is controlled by aviation regulators globally and locally. The use of new technology in the aviation industry should be tested and approved by the local authorities to ensure airworthiness. Thus, there is a strong contribution to the current literature that offers new insights into the technological role of the aviation industry. This study is regarded as novel because the main data come from the key players in air transport, namely the airline, cargo players, manufacturing, and MRO. This study is regarded as novel because the main data come from the key players in air transport, namely the airline, cargo players, manufacturing, and MRO.