The effect of operations management on the effectiveness of administration at the Iganga municipal council. A cross-sectional study.

Background This study aims to determine the effect of operations management on the effectiveness of administration at Iganga Municipal Council. Methodology This study employed a cross-sectional research design that utilized both qualitative and quantitative approaches. A sample of 144 respondents was selected for the study, but only 135 returned the survey questions with complete answers. According to findings, 75 (55.6%) of the respondents were males, and 60 (44.4%) were females. Results There were schedules of activities, cost controls on operations, planning of operations, and oversight on Municipal Council projects that are aimed at effective administration in service delivery. On the other hand, the Municipal Council has no clear strategies used to achieve objectives in Iganga District. On the statement “There are cost controls on operations of the Municipality”, the average response was 1.8 with a standard deviation of 0.8. Further, the findings indicated that 84.5% of the respondents agreed that there were cost controls on the operations of the Municipality. Results also showed that the effectiveness of staff was 41.3% predicted by operations management (Adjusted R Square =0.41.3), and the remaining 58.7% was predicted by other factors influencing the effectiveness of administration that were outside the study. The regression model was also significant (sig 0.002) since it was less than 0.05, and thus operations management contributes to the effectiveness of administration in service delivery in Iganga Municipality. Conclusion According to the findings, the correlation between operations management and effectiveness of administration was (r=0.543) with a sig value of 0.004. Therefore, there was a significant positive relationship between operations management and the effectiveness of administration in Iganga Municipality Recommendation The municipal council should be assigned different responsibilities where they are accountable to immediate supervisors. This will improve the organisational culture and employee performance.