Introduction

The concept of heritage now includes difficult legacies tied to authoritarianism, colonialism, and conflict. This paper traces the scholarly evolution of dissonant heritage, global controversies over contested symbols, and strategies for managing such sites through tourism. International case studies illustrate the growing demand for authentic, multi-voiced narratives and community engagement. When approached with historical sensitivity and inclusive methods, tourism becomes a powerful tool for civic dialogue and social reconciliation, fostering a sustainable, shared memory.